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AGC as a Solution Integrator delivers customized business solutions that help organizations
accelerate revenue growth, increase market penetration, optimize operating costs
and improve employee productivity by embedding communication in their business processes.
We aim to become technology partner of the customer.
AGC Network caters in complete converged networking segment (4 pillars of AGC as
we call it)
- Voice: Contact Centers, IP Telephony, Unified Collaboration, Mobility, Voice Apps
- Data : Switching, Wireless, Routing (Telecom & Enterprise),
Network Security
- AV/BRI/Video Business Video, Tele Presence, Audio Visual Integration/ BRI, Surveillance
/VMS solutions
- Security : Network Perimeter & End Point Security, integrated security solutions,
platforms and Storage, IT Governance Risk & Regulatory Compliance (ITGRC), Professional
Services – Security Audit, VA, DLP
This portfolio gives customers the flexibility to select one service or an entire
suite of services to match their particular needs and technical expertise. These
all are matched perfectly with customer specific services and support offerings.
AGC also enhances the customer experience of our ITIL v3 based service offerings
through Experience Centers where over 50 OEM products are integrated and showcased.
These services can also be customized as per specific customer requirements). Our
Experience Centers are present in Mumbai, Gurgaon and soon to be launched Bengaluru.
1. Maintenance Services: Ensure communications networks and applications
operate at peak performance with proactive monitoring, software update management,
problem resolution, and continuous optimization of multi-vendor communications products
and business applications.
a) Round-The-Clock Service Helpdesk;
b) Remote diagnosis by experts;
c) Onsite diagnosis & repairs by certified engineers;
d) Round-The-Clock spares availability;
e) Proactive software management (Patch management, Service Packs,
Updates, Upgrades, Fixes, etc.);
f) Detailed call analysis report;
g) Periodic service reviews;
h) Expert Alarm System (Intelligent Remote Monitoring and Restoration).
2. Project Management and Installation Services: Ensure super reliability,
faster execution and excellent functionality and enhance productivity across IP
Telephony, Contact Center, Mobility applications, Data and Voice with certified
expertise, proven interoperability experience and advanced tools to help integrate
communications across technologies, platforms and application vendors.
a) Implementation and integration Services;
b) Project Management;
c) Project Consultancy;
d) Site Inspection;
e) Project Reporting and Documentation;
f) Helpdesk for Operation Transition.
3. Managed Services: Complement, supplement, or completely outsource
existing communications management and support capabilities as needed, so you can
focus on your core business.
a) Facility management;
b) Program management;
c) Onsite Helpdesk services;
d) Managed services for Voice, Data and Network Infrastructure;
e) Voice and Data application usage and support helpdesk services;
f) Real Time monitoring and support services;
g) Operation management and reporting helpdesk.
4. Network Consulting and Security Services: Networks that support
IP solutions are critically important, and AGC brings the expertise to properly
plan, design, integrate and monitor links in converged networks that supports IP
applications.
a) Customer Infrastructure Readiness Survey;
b) Network analyzer and Network optimization;
c) Converged Network analyzer implementation and reporting;
d) Security services;
e) Integrated Management Suite;
f) Network Stress Testing.
5. Training and Education Services- Understanding voice, data and
network technology is highly complex. We provide easier ways to acquire skills to
our customer to use and appreciate technology we provide. AGC trained and certified
trainers have adopted many ways and techniques of learning to make it simple and
easy.
a) Classroom User Experience training;
b) Advance level – Technical Operation Manager training;
c) User level and administration level technology training;
d) Product Training on Voice and Data products;
e) User level and administration level training.
6. Technology Consulting Services- Our consultants
deliver high quality, effective solutions through in-depth knowledge and an
understanding of the dynamics of the technology sector. Our consultants have the
skills, knowledge and experience to help you through this process and thereby assist
you in making better business decisions. Consultancy services are unique and our
team will work with you to provide a bespoke solution focused on your particular
requirements.
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