Bangalore: 15 May, 2009 Mumbai: 20-21-22 May, 2009	Bangalore Mumbai Agenda - "iComm 09" - Mumbai   Wednesday 20th May, 2009 Thursday 21st May, 2009 Friday 22nd May, 2009   Target Industry Vertical - ITeS Time   09:30 to 10:15 Panel Discussion Topic - Wining and maintaining end to end outsourcing deals 10:15-10:45 Customer Speak Session I   Technology Track Business Track 10:45 – 11:30 Framework for deploying UC in an Enterprise Increasing Revenue by Improving Customer Experience 11:30 – 12:15 Roadmap for implementing a Multi-Site IP Contact Center Addressing Lost Opportunities in an Outsourcing Deal 12:15 – 01:00 The Path to Intelligent Communication : SIP in Contact Center Managing Costs while Growing and Consolidating Operations 1:00 – 02:00 NETWORKING LUNCH Session II 2.00 – 2:15 Customer Speak 2.15 - 3.00 New Technology Trends in Customer Service – What’s new in Contact Centers?” 2:15 - 03:30 Improving Collaboration in LPO’s / KPO’s 3.00 – 3.45 AGCL Professional Services Applications 3:30 – 4:30 Understand how to maximize on your investments with AGC’s “Sweating the Capital” program. 3.45 - 4.30 Intelligent Infrastructure for the Enterprise 4:30 – 6:00 Partner Sessions in Booths
		Participating Partners:
Bangalore   Mumbai     Date: May 15th 2009   Date: May 20th, 21st, 22nd 2009   Time: 09:30am – 6pm   Time: 09:30am – 6pm   Venue: AGC Networks Customer Studio 501, 5th floor, Salarpuria Touchstone, Marathahalli Sarjapur Outer Ring Road, Bangalore – 560 103.   Venue: AGC Networks Customer Studio 71, Kalpataru Synegry, Opp Grand Hyatt, Vakola, Santacruz (E), Mumbai - 400055