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  AGC Networks Ltd. is a global Solutions Integrator in Unified Communications, Network Integration, Data Center & Virtualization and Enterprise Applications domain.
Industries
- Banking, Financial Services and Insurance
  
  Government, PSUs and Defence
  
  Healthcare
  
  Travel and Hospitality
  
  IT / ITeS
  
  Manufacturing, Energy and Utilities
  
  SME Solutions
  
  Our BFSI solutions are always focused on customer's customer. Not surprisingly these solutions help you boost profit, reduce cost & win your customer's lifetime loyalty
Solutions
- Unified Communications
  
  IP Telephony
  
  Contact Center
  
  Audio, Video & BRI
  
  Collaboration
  
  IP Surveillance
  
  Networking
  
  Switching
  
  Routing
  
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  Data Center & Virtualization
  
  Data Center
  
  Virtualization
  
  Storage
  
  Platform
  
  Enterprise Applications
  
  Business Applications
  
  Customer Experience Applications
  
  We deliver business value to customers through a combination of process excellence, quality framework and service delivery innovations
Services
- Managed Services
  
  Professional Services
  
  IT Governance, Risk and Compliance
  
  Maintenance Services
  
  AGC delivers customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity by embedding communication in their business processes.

Home> Industries> Banking, Financial Services and Insurance

The global financial sector has strongly withstood the economic downturn of 2008 As one of the few sectors to rapidly adopt technology as a tool for growth, Asia remains a front runner to progress. In India the RBI's (Reserve Bank of India's) recent decision on CAR (Cash Adequacy Ratio) is driving more liquidity into the market, facilitating great development and growth in the Indian BFSI sector.

To stay ahead of the curve in such a high-growth environment, you need a reliable and trusted technology partner with the experience, network and resources to complement your capabilities and truly serve as an extension of your internal teams.

AGC Networks Ltd. - A Trusted Growth Partner

AGC empowers you with the technology capabilities and competencies required to keep pace with your rapidly-changing business needs, dynamic regulatory changes and evolving technology infrastructure. AGC enables you to effectively plan for short-term as well as for long-term strategic initiatives. We help streamline your processes, achieve greater predictability and consistency in operations, control costs and gain deeper insights into the strategic value of your closely-aligned outsourcing capabilities by partnering with AGC.

The AGC Advantage: Key Highlights

With several decades of experience in delivering solutions for the BFSI (Banking, Financial Services and Insurance) industry, AGC understands and takes care of your end-to-end technology requirements beginning from inception to deployment and support of the final solution. AGC's deep domain knowledge, process-driven methodology, sound technology base and experience enable us to rapidly deliver custom solutions aligned to your business needs.

AGC - Services and Delivery Model

At AGC, we have a long history of creating applications that directly address various industry pain-points. AGC follows a collaborative solutions development methodology for clients. This systematic, procedural approach ensures that we follow project-management best practices in a regulated environment.

Our application development, managed both in-house and in collaboration with trusted partners, follows a consistent and process-driven approach that includes:

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Business Planning - includes program and project management, strategy development, solution selection, technology evaluation and rollout planning.
Dedicated Design Facility - AGC provides exclusive and dedicated onshore facilities for custom design and deployment of products or software modules.
Systems Development and Integration - includes requirements analysis, modeling and prototyping, architecture development and design, system implementation, testing, validation, integration and technology/data migration.
Operations Support - includes application maintenance/enhancements, application/end-user support, electronic submissions/publication support, data analysis/management.

Unified Communications

Phone Banking

Offered on a self-service platform,this contact center solution helps automate transactions and routine queries, thus reducing the need for manual assistance. This solution helps you to lower customer service costs by 30%, reduce abandoned calls by 53%, improve average speed of answer ASA by 61% and manage leaner operations with a reduction of 9% in contact center agents.

Reminders & Collection

Allows your employees to reach more customers, quickly and profitably for collections, reminders, cross-selling, up-selling and other frequent interactions. It includes efficiency and effectiveness tools that can enhance agent productivity by three times

HNI Wealth-Assist (ExpressConnect™ application)

A flexible, cost-effective tool which allows you to deliver relationship management to high value clients. It offers substantial productivity benefits to relationship managers with mobility, click to call, click to mail, multiple call management and superior reporting capabilities.

Interactive Video Kiosk (Branch 24x7™)

An advanced two-way video collaboration platform that enables personalized, interactive and highly-effective customer service. It allows you to share various applications and documents on screen, while consulting with a centralized pool of financial advisors.

Intelligent Bank Branch

Enables banks to scale as they grow, improve customer service, enable workforce productivity and simplify deployment and management. It drives down the TCO, reduces the cost of long distance communication by 35% and cuts tech support costs by 40%.

Reviews and Trainings

An integrated audio, video and web solution that offers the ability to collaborate with co-workers and customers in different locations. It allows users to conduct virtual meetings productively and manage remote business reviews and trainings.

Enterprise Applications

AGC's advanced solution suite for enterprises in the BFSI space addresses challenges pertaining to contact centers and IP telephony. This helps to streamline processes and include:

(A) Out-of-the-box applications

SurveyByFone: CuStat / Feedback Application with Campaign Creation User Interface:

Flexible survey campaign creation tool
Analytical reporting and Voice player
GUI based
Requires no prior knowledge of IVR or other programming tools
Supports digit(s) as well as voice input

Auto Dialer: IVR Based Proactive Dialing Application

Integrates with back end hosts via Webservices or CSV files for call list generation
Enables multi-channel notification, if required

Call Back Manager: Proactive Dynamic Announcement, Call Back Application

Enables callers to hold or request a call-back
Improves customer experience

(B) Custom Services

DialX - Preview Dialer: It is Microsoft Windows based AGC Preview Dialing System that enables a call center to manage outbound dialing.

Development and Deployment Services:

Self Service Application
Integrations with DB, MS CRM
Inbound Call Flows for PrePaid, PostPaid and Prospect
Location specific Plans and Schemes
Language Pack support for English, Hindi and other Regional Languages
Report Development

Advance Reporting:

Drill Down Custom Reports
Call Session Report
Abandon Call Report
Menu Traversal Report etc

CTI Screen Pop Solution:

Provision of CTI Client Application
Integration with MS CRM using Web Services / Http URLs

Additionally there are applications in the payment and IP telephony domains. Applications such as Voice Resume and Password Reset are aimed at the HR function of large organizations.

Networking

In today's global business environment, organizations are spreading their footprint to new geographies and working with distributed workforces, extended supply chains and Business Process Outsourcing (BPO) models.

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This calls for real-time operations and sharing accurate and up-to-date information with global business partner communities including suppliers, retailers and customers. CIOs need to deploy the latest technologies and applications - VoIP, video conferencing and application sensitive architecture that provides organizational access to all employees - anytime and anywhere.

With the exponential growth in the volume and pace of information-flow on your network, you need technology infrastructure that delivers the performance your users expect, features and flexibility that your operations need - at operational costs that you can live with.

AGC Networks understands customer expectations from networking infrastructure and is specialized in providing delay-sensitive applications like voice & video. Our network architecture solutions help you improve your productivity with

Higher reliability and speed
Robust and scalable architecture
Superior user experience through SOA
Reduced operational costs

Data Center & Virtualization

With information security being one of the key challenges in today's connected organizations, you need the right technology controls to ensure that your security strategy initiatives are in place and aligned with business objectives

Acquiring, managing and maintaining the required technology and manpower resources that meet your security needs poses several challenges. AGC understands your information security needs and offers you specialized services that cover your security needs, while freeing your internal resources to stay focused on your core business.

Our range of Data Center, Information Security & Virtualization Solutions is deployed at leading banks and financial institutions in the country.

AGC's complete Data Center, Information Security & Virtualization solutions consists of:

Infrastructure Security	Data Security	Identity and Access Management	Security Management	Infrastructure	Applications
Security Solutions				IT Solutions
Firewalls, VPN IPS/IDS SSL VPN Web Security (Gateway AV, URL Filtering) Email Security Network Access Control End point Protection Patch Management	Data Leakage Prevention Digital Rights Management Enterprise Document Management Web App Firewall Database Firewall Online Fraud Management / AML	Identity and Access Management Multi-factor Authentication Single Sign On Privilege Access Management Directory Services Public Key Infrastructure	SOC Onsite Log Management Managed Security Services Incident Management	Data Center Build Servers & Virtualization Storage - SAN, NAS Backup & Archiving Virtual Desktop Infrastructure BCP & DR System & Network Monitoring	Server Load Balancers Global Load Balancers Application Assurance Web Application Acceleration Bandwidth Optimization Microsoft Services
Professional Services

Unified Communications

Dial-A-Policy

AGC's contact center solution offered on a self-service platform helps to automate transactions and routine queries thus reducing the need for manual assistance. It also helps your organization to lower customer service costs by 30%, reduce abandoned calls by 53%, improve ASA by 61% and manage leaner operations with a 9% reduction in contact center agents.

eRenewals

Assists faster premium collections using secured payment gateway integration with the customer helpline (integrated voice and web)

Reminders & Collections

Allows workers to reach more customers, quickly and profitably, for collections, reminders, cross-selling and up-selling. It includes tools to enhance agent productivity by three times.

Agent Service Solutions

Enables resolution of day-to-day agent queries, allowing channel managers to focus on business-critical functions.

Intelligent Branch

Enables insurance companies to scale as they grow, improve customer service, enable workforce productivity and simplify deployment and management. This drives down the TCO, reduces costs of long-distance communication by 35% and cuts tech-support cost by 40%.

ClaimsAssist (Video kiosk)

Video based personalized claims management with a specialist on demand helps lower cost of claims processing, reduce fraudulent claims and streamlines claims settlement.

Unified Communications

NAV 24X7

A contact-center with speech-enabled self-service platform to automate NAV announcements, transactions and routine queries without manual assistance. It enhances agent productivity by over 30% and ensures rapid ROI through improved customer satisfaction and higher self-service closure rates.

Intelligent Branch

Enables Mutual Fund (MF) companies to scale as they grow, improve customer service, enable workforce productivity and simplify deployment and management. Drives down TCO, reduces costs of long-distance communication by 35% and cuts tech-support cost by 40%.

Intelligent Trade Floor

A unique and specialized communication solution for buy-side customers of MF companies. Enables faster execution of transactions, compliance recording, business continuity and integration with various business applications

Daily Briefings & Reviews

An integrated Audio, Video & Web collaboration solution that enables daily briefings around strategies and plans, and allows users to conduct productive virtual meetings, remote business reviews and trainings. It enables streaming of product trainings for re-use. This solution allows MF companies significant cost savings (50% of monthly conferencing expenses), reduced travel costs, improved employee productivity and secure meetings.

AGC's solution is deployed at leading Mutual Fund companies like DSP Black Rock, Franklin Templeton, Principal, Bharti Axa, UTI Asset Management, IDFC, Mirae Asset and JP Morgan.

Unified Communications

Intelligent Trade Floor

A Unique and specialized communication solution for sell-side brokers. It enables faster execution of transactions, compliance recording, business continuity and integration with various business applications. It also helps in reduction of TCO and increased productivity.

Dial-n-Trade

A contact center with a self-service platform to automate transactions and routine queries to reduce manual assistance. Enhances agent productivity by over 30% and fetches rapid ROI through improved customer satisfaction and higher self-service closure rates.

HNI Wealth-Assist

A flexible, cost-effective tool for delivering relationship management to high value clients. Offers substantial productivity benefits to relationship managers with mobility, click to call, click to mail, multiple call management and superior reporting.

Reminders & Collection

A solution that allows employees to reach more customers, quickly and profitably for collections, reminders and cross-selling and up-selling. Includes efficiency and effectiveness tools to enhance agent productivity by three times

Intelligent Branch

Enables securities trading companies to scale as they grow, improve customer service, enable workforce productivity and simplify deployment and management. Drives down TCO, reduces cost of long-distance communication by 35% and cuts support cost by 40%

Daily Briefings & Reviews

An integrated Audio, Video & Web collaboration solution that enables daily briefings on strategies and plans) and allows users to conduct productive virtual meetings, remote business reviews and trainings.

DOWNLOAD CASE STUDIES

IDFC - A Leading Financial Powerhouse (73.7KB) Download
A Leading Financial Institution (63.9KB) Download

BFSI ALLIANCE PARTNERS

Customer Testimonial

" The integration of the switch, by AGC Networks team, for CHILDLINE operations has facilitated a critical need for CHILDLINE service. The CCC has now become a global benchmark for Child Helpline services. AGC Networks has been a pro-active technology partner and we welcome that. "

Nishit Kumar Head Communications and Strategic Initiatives (CHILDLINE India Foundation)

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AVAYA Certification

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Annual Channel Partner meet in Goa

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Demand for Uniform Brand Experience.

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