Optimization and PSO Applications
Optimization
In today's environment the cost of manpower is higher than the cost of technology infrastructure. Given these circumstances, there is a constant need to optimize resources and processes.
AGC can assist you in improving your contact center and back office performance by measuring and analyzing customer interactions across different channels - allowing you to effectively manage front office, customer service and back office processes.
We specialize in
- Work force management
- Back office optimization
- Document management systems
- Automation solutions
- Unified desktop and analytics
- CRM solutions
- Collaboration solutions
- Custom solutions for contact centers - headset management/cab management/attendance management solutions.
All these solutions deliver a consistent and phenomenal ROI and have helped many of our customers achieve improvements of approximately 15-20 percent in most of these areas.
PSO Applications and Customization
AGC's proficient team of industry experts and solution architects assist you by providing the critical link between business and infrastructure space. This is done by customizing your packaged applications to get them in line with your business requirements.
Our expertise lies in CTI/CRM/ IVR and business applications adaptors on many industry leading commercial applications. Many of our customers have enhanced their customer experience by utilizing our skillsets and professional service, leading to decreased time to market, which has also translated into tremendous cost savings.
Our experts bridge the gap between the technology limitations of packaged infrastructure solutions and the business need to support and manage mission critical platforms for global corporations.
These challenges are being addressed by our structured optimization processes, tools and methodology made available by leading domain and technology experts within our team to all our clients.
Analytics
There are many touch points through which a customer interfaces with your organization. Analyzing each customer touch point is a huge challenge to any organization. Our analytics solutions are designed to deliver significant ROI and enhanced business benefits.
Analytics is often defined as the science of analysis, and empowers organizations to effectively leverage data residing in silos to support, manage and drive informed real time decisions.
By using analytics and optimizing their resources, processes and technology, organizations have a much better chance of cutting costs, delivering value to their customers and ultimately retaining their competitive advantage.
We provide solutions in:
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Reporting/Business Intelligence
AGC's reporting and Business Intelligence (BI) solutions are designed to allow organizations to easily turn the volumes of data they collect and store into meaningful information so they can effectively manage their operations.
When key information is readily accessible, your organization can make better and timelier business decisions. AGC's comprehensive suite of reporting and BI solutions allows individuals throughout a company to assess business performance from a number of angles, based on data from numerous sources. A shared, consolidated view of key business performance indicators and business metrics in the form of dashboards and balanced scorecards is crucial in supporting decision-making.
AGC's suite of solutions features query, reporting, hybrid on-line analytical processing (OLAP), data mining performance measurement and management framework. This helps in improving the analysis of business processes and customer information. Our solutions are rich in functionality, capable of satisfying complex customer requirements and have evolved into strategic tools for the enterprise to improve productivity and business performance.
AGC customer experience and PSO practice helps organizations deliver enhanced customer and user experience by assisting your organizations in optimizing and analyzing your operations. While enabling the transformation of your business
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Customer Experience Application Suite
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