The IT/ITeS industry in India has become one of the fastest growing industries and has played a key role in putting India on the global map in the last decade. It has led to the growth of the Indian service sector and contributed substantially to increased GDP, employment and exports in the country.

The IT/ITeS sector has increased its contribution to India's GDP growth from 1.2 percent in FY1998 to 7.1 percent in FY2011. According to NASSCOM, the IT-BPO sector in India aggregated revenues of US$88.1 billion in FY2011, where export and domestic revenue stood at US$59 billion and US$29 billion respectively. In terms of employment generation, direct employment in the IT services and BPO/ITES segment was 2.3 million between 2009 and 2010 and is estimated to have reached nearly 2.5 million by the end of financial year 2010-11.

New trends emerged in 2011, including cloud computing, platform BPO and the emergence of Tier 2 cities as IT/ITeS destinations. These are likely to create new business opportunities and drive changes in traditional service offerings.

AGC's solutions for the IT/ITeS industry enable companies and their customers to benefit from an integrated IT and communication infrastructure, through higher efficiencies and effectiveness. With its experience and domain expertise, particularly in the contact center technology space, AGC is poised to meet the Gen Y challenges of contact center technology deployments. AGC has the capabilities to manage contact centers ranging from small captive establishments to large outsourcing centers, BPOs and KPOs. It is equipped with a deep understanding of the various technological and operational nuances required to run a contact center.

AGC offer's best-of-breed solutions for inbound, outbound, multimedia, social media management, interactive voice and video services, unified reporting, work force management, call recording - compliance and quality management solutions. We don't restrict ourselves to single original equipment manufacturers (OEMs), but rather aim at delivering what fits the customer environment best from a large basket of OEM products such as Avaya, Cisco, Aspect, Altitude, NICE and Verint.

Going beyond the role of a technology 'partner of choice' for our customers, AGC scales up all the way as our customers 'customer experience partner', especially in the contact center world. We help our customers deliver world-class services, whether inbound or outbound, ranging from voice, email, chat, messaging, interactive voice and video services, reporting and analytics.

AGC helps contact centers grow across geographical boundaries by setting up robust and resilient voice and data networks across the globe. We adopt new technologies such as SIP, and help it integrate with applications across networks.

Unified Communications

AGC provides world class Unified Communication Solutions featuring

• IP based unified voice communications
• Custom efficiency improving applications
• Emergency management
• Video conferencing
• Public address system
• IP surveillance and access control
• Contact centre solutions for technical help desk facilities
• Consolidated voice and video kiosks
• Conference/training room audio-video integration
• Digital signage and IP TV
• Specific voice and video solutions for various industries that the IT companies might want to cater to such as
  • Banking
  • Travel
  • Aviation
  • Manufacturing

Our unified, integrated approach ensures that all communication system elements work seamlessly with each other thus providing

• Enhanced telephony solutions for various verticals
• Packaged applications such as survey, queue busters, IP phone applications that improve the overall performance and efficiency of contact centers
• Various IVR based custom applications for technical help desks and other specific verticals
• Innovative voice and video kiosk solutions
• CRM, ticketing and custom desktop applications

Data Center and Virtualization

AGC has partnerships with almost all leading server, storage, information security and virtualization solution vendors. It is uniquely and optimally positioned to partner with you to provide the best, most suitable technology stack to build your data center in a cost efficient and business effective way.

With the SAS model gaining impetus, AGC can help ITeS players build a hosted "cloud" model for a shared service offering to their various customers with multi - tenanting, reliability, capacity and resiliency.

AGC provides an unmatched spectrum of solutions and services to the Healthcare sector. It addresses the business pain points and concerns of the industry. Our technical competencies in designing customized solutions and spectrum of services to implement, maintain and support the infrastructure makes us the ideal partner.