The IT environment is getting more complex and critical. AGC Network's expertise in the 4P's - process, platform, people and partners, helps IT departments at client organizations become real business enablers. AGC's managed services help our customer's IT departments to deliver business value that is strategically aligned to their organization's needs. With our services, organizations have access to best-of-breed IT systems and industry best practices without the need for costly and pain-staking overhaul of their ICT infrastructure regularly.

Why AGC?

AGC managed services objective and philosophy is focused around the qualitative framework of Service Chain Management to optimize solutions, operations and profitability. This is done by collaborating all the practices of AGC to offer unique value in the most cost-effective manner and highest qualitative framework by delivering a one stop shop solution for customers. Snapshot of the framework has been captured as below.

Managed Services Engagement Framework

AGC's Managed Services Engagement Framework is based on the ITIL Framework of AGC's Master Managed Services program aimed at our customers and international Tier 2 and Tier 3 channel partners across the globe. The framework covers multiple deployment models including remote (near-shore and offshore), onsite and hybrid models.

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The services offered are classified under three aspects

• Enterprise Service Management
  • A. IT Service Management
  • B. Business Service Management
• Cloud Computing
  • A. Infrastructure as a Service (IaaS)
  • B. Platform as a Service (PaaS)
  • C. Software as a Service (SaaS)
• Integrated Management Center Services
  • A. Information Management Services
  • B. Technology Management Services (RIM & NOC, Program Management Services)

Enterprise Service Management

Enterprise Management refers to management techniques, related platforms, metrics and tools that companies use to make strategic decisions with the help of specific Information Technology (IT) systems.

Various components of AGC Network's Enterprise Service Management

A. IT Service Management

With IT systems being a core-enabler for businesses, today's enterprises have a great dependency on IT Service Management (ITSM) and reliability. AGC provides customers with an ITIL framework-driven ITSM offering that spans their entire IT systems life-cycle, from consulting, awareness and framework to deployment and maintenance. We help customers adapt to the ITIL ITSM framework quickly and effectively and provide enterprises with the critical service metrics required to measure and monitor the business value of the various IT services in use in their organization.

B. Business Service Management

Business Service Management (BSM) includes a set of management software tools, processes and methods to manage IT via a business-centered approach. It provides a measure for the quality of service delivered and its impact on the business.

AGC's BSM offering provides a single enterprise-wide view of the business; linking, correlating and analyzing key service components and capabilities to the goals of the business. It also enables pre-emptive actions to prevent repeated incidents, reduce risk and lower operation costs. AGC's BSM tools serve as a decision supporting system and include data management, analytics, data mining, business performance management, reporting and predictive analytics.

Cloud Computing

Widespread networking, the growing use of the internet, cheaper bandwidth and increased collaboration at work have made cloud-based systems and computing the new norm for business organizations. Most enterprise applications, platforms and infrastructure as well as individuals and organizations have either moved to the cloud or are in the process of moving to it.

AGC offers consulting, professional services, system integration services and on-going support for public, private and hybrid cloud deployments.

We help organizations to set up their cloud infrastructure or to move applications into the cloud. We also offer on-demand applications, platforms and infrastructure in rapid time on our cloud platform, in a managed, flexible, seamless and scalable manner as per their specific business requirements.

Our cloud services are economical, reliable, QoS supported, agile and available 24/7.

A. Infrastructure as a Service (IaaS)

AGC's flexible and cost-effective Infrastructure as a Service (IaaS) offering enables organizations to access state-of-the-art data centers, servers, disaster recovery platforms and storage systems with complete control on security and usage. Our IaaS platform is cost effective and quick to deploy, offering you the flexibility of a pay-as-you-use option. AGC's robust and scalable IaaS offering adheres to high data security standards and predetermined SLAs and makes your operations highly cost-effective.

B. Platform as a Service (PaaS)

AGC's Platform as a Service (PaaS) offers you access to the leading-edge development platforms on a need-to-use basis. It enables you to fully leverage your software capabilities and focus on business critical software development and innovation that provides you with real business value, instead of spending valuable time setting up infrastructure. AGC's PaaS is quick and easy to use allowing you to rapidly build complex platforms with simple drag, drop and click options. It allows you to control your costs with reduced investments in resources, data centers, hardware and software while improving your efficiency.

C. Software as a Service (SaaS)

The pre-deployed and ready-to-use Software as a Service (SaaS) offering from AGC enables organizations to enjoy faster speed-to-benefit on software deployments. It reduces the time taken and risks involved with software development, implementation and maintenance. Delivered over highly secure channels, AGC's SaaS offering includes both standard pre-configured applications as well as complex, customizable solutions based on specific customer needs.

AGC's SaaS solution is scalable and offers a flexible pay-as-you-use option available 24/7, making application roll out, maintenance and configuration across a wide user-base an extremely simple task for our customers.

Integrated Management Center Services

Despite being a powerful business enabler, IT is also one of the most expensive cost centers in an organization - compounded by its complexity, maintenance costs and under- utilization. With organizations being unable to optimize and justify the business value of their IT systems, it is increasingly essential for management and decision-makers to be able to measure, monitor and benchmark their IT infrastructure.

AGC's integrated management center offers technology and business service decision-makers a joint view on the status and effectiveness of IT deployments and services in an organization. It helps companies achieve a better integration between technology and business services and to gauge the value that IT systems bring to the business.

Our integrated management center incorporates state-of-the-art IT infrastructure, facilities, vendor agnostic platforms and integrated business applications, delivered over our dedicated end user experience management portal. Our customers can use a single log in to access the AGC portal, monitor their IT infrastructure, use various business applications and access necessary tools.

A. Information Management Center Services

AGC's information management denter enables enterprises to streamline enterprise-wide data, organize it, analyze it and find patterns and relationships which help them to gain insights into why a certain result occurred (statistical and quantitative analysis). Our services include predictive modeling and predictive analysis solutions which enterprises can leverage for better decision support and competitive advantage. Our services are designed to support tactical decision-making and automated, real-time responses to unforeseen events.

B. Technology Management Center Services (RIM, NOC and Program Management Services)

AGC's technology management center comprises of remote monitoring and management capabilities along with an integrated Network Operations Center (NOC) and integrated service desk. These resources work together towards an organization's IT management ensuring that its ICT systems and applications are up and running at all times and performing as expected. In case of deviations and performance issues, AGC's solution provides appropriate incident and problem management support and ensures that systems and services are restored within the agreed Service Level Agreement (SLA). We also ensure that releases are well controlled and that appropriate change control processes and procedures are followed whenever a release/change is to be made into the service environment.

The monitoring and management technology services provided by AGC's IMC include:

• Performance and availability
• Incident and problem management
• Change and configuration management
• Virtualization management
• Security management

Program Management Services

With AGC's program management services, we offer our customers large scale roll out of solutions and applications across large geographies, both nationally and internationally, ensuring that our customer's investments are up and running fast.

Our services include:

• Resourcing
• Staging
• Localization
• Testing
• Inventory management
• Warehousing
• Delivery

Partner or Vendor Management

AGC Networks takes care of the entire vendor management lifecycle that follows after the required equipment and infrastructure are deployed as per customer requirements. AGC's vendor management services spans the entire range of spares management, hardware and software replacement and maintenance. With AGC's process-driven and well-documented program management services, our customers avail of our end-to-end services spanning governance, planning and administration, financial management and infrastructure allocation.