Unified Communication (UC) is an application fabric that defines user experience in communicating and collaborating effectively across a variety of screens. Nowadays, enterprise users access information through a number of desktops, phones, smart phone and tablets. All these are entrenched into a resilient network fabric that allows them to voice, video, email, instant messaging, enterprise and personal directory lists onto a single device of choice. Users and enterprises are provided with the flexibility of bringing their own devices to plug into the network for Unified Collaboration and communication.

The convergence of different modes of communication on a broad range of devices based on a combination of policy, preference, presence and availability will simplify user experience in today's rapidly evolving communication channels. The ability to route communication accordingly ultimately reduces latency associated with human interactions. It also improves user productivity translating into business efficiency, and improves the efficiency of real-time synchronous communications enabling faster and richer collaboration within and outside the enterprise.

AGC's core strength lies in the delivery of:

• Seamless integration of disparate application and communication devices and networks into a unified platform as a service
• Robust interfaces from the core communication engine on SIP with messaging, audio and video conferencing, telephony and contacts, presence and instant messaging connectors
• Seamless integration to add value along with third party business applications from other players like Microsoft and IBM
• A completely flexible and secure platform offering greater responsiveness with real-time and non-real-time communications from anywhere
• Increased effectiveness with expanded communications capability
• Real-time interaction through video collaboration, helping in faster decision making, increased productivity, multi-location reach and definite competitive edge

The communication and collaboration industry over the last few decades has proposed, adopted, trialed and rejected many protocols and interfaces. AGC Networks is committed to power interfaces with open standards architecture on SIP. This has clearly emerged as the standards on which the Unified Communications applications can be built and remain future-ready as well as encompassing more interfaces to truly deliver a unified experience.

SIP enables innovation by developers, communications service providers and solutions integrators (like AGC Networks) to define and deliver

Interchangeability of multiple communication modes.

Availability of capabilities across a wide range of devices.

Integration with business applications

Federation of communication across the extended enterprise.

IP Telephony Solutions

• IP telephony architectures with Avaya, Cisco and Microsoft as a base at a single location/geography to multiple locations and geographies
• Integration Unified Communication and collaboration experience adopting the 'Bring Your Own Device'(BYOD) concepts that enables users to have a consistent experience.
• Migrating from a legacy communication architecture to Unified Communication and collaboration framework on open standards, thereby allowing enterprises a choice of devices, scale and flexibility
• Consulting service providers to host value added service offerings
• Consulting enterprises for compliance and regulatory issues prevalent in India
• Customized business communication applications for verticals to embed communications effectively in their business processes

Contact Centers

We help our customers deliver world-class services around:

• Voice - inbound/outbound
• Self-service solutions
• Multimedia management
• Video based contact centers
• CRM integrations
• Social media integration
• Quality/compliance solutions
• Reporting and analytics
• Back office automation
• Packaged applications
• Work force optimization solutions
• AGC professional services for custom requirements

With our global footprint, we help customers grow across geographical boundaries by setting up robust and resilient voice and data networks across the globe. We also help our customers adopt new technologies, and create integration frameworks their various applications across their networks to build best in-class contact centers.

Audio, Video and Control Integrations (Multimedia)

Our services include:

• User analysis and design
• Network analysis and design
• Audio visual integration for meeting rooms, indoor and outdoor areas, training rooms, boardrooms, war rooms, information sharing display, user and guest entertainment, video conferencing rooms, tele-presence and control rooms
• Video conferencing infrastructure deployment
• Best practices, policies, and procedures consultation
• Network and end user management
• Infrastructure management
• A managed service which provides "service in the cloud" for customers who want to completely outsource the management of their video conferencing solution
• Network and end point monitoring, call scheduling and launching

AGC is the member of InfoComm: an organization recognized globally as the governing body for AV system design and implementation. We count major Original Equipment Manufacturers (OEMs) partners and also have a platinum partnership with stalwarts like Polycom, AMX and Kramer.

Collaboration

IP Surveillance

Today, the safety of people's lives, property and momentous activities rely massively on constant surveillance. IP surveillance infrastructure at important commercial buildings, premises, key public infrastructural properties and various interest areas may act as a base to ensure safety and stability. The threat of terrorist attacks on infrastructure in recent years has led the world to opt for high-quality and reliable IP CCTV surveillance that can be continuously upgraded to meet the growing threat. IP video provides a unique set of tools for solving today's surveillance applications.

AGC is a competent solution provider of IP based video surveillance systems. We are an ISO: 9001 certified solution integration company for IP based video surveillance systems.

We have the capability to customize IP surveillance using latest video transmission and compression technologies. This means we can optimize the live viewing of camera feeds, control of cameras and recording/playback of cameras onto multiple workstations/video wall propositions.

AGC can also customize the console room operations and various notifications like tampering of cameras, tampering of recorded videos/images and unauthorized playback of recorded videos/images. At the same time, we provide for automatic uploading of evidential quality of images and videos to the concerned authorities.

We can integrate other elements of electronic security like door access control and perimeter surveillance, creating a balanced ecosystem of comprehensive premises surveillance.

We also add value by putting video analytics to practical work like 'object left', 'object removed', 'trip wire', 'parking lot tracking', 'in and out movement tracking' and 'automatic number plate recognition'.

We do site surveys, designing, implementing, commissioning and maintenance. Over the years, we have developed expertise in end-to-end IP surveillance deployment and integration with other elements of electronic surveillance. Our team consists of seasoned consultants and practice leaders, experienced project managers, skilled workforce and a PAN India reach. We also offer cost effective packages to our clients.

Analytics algorithms provide users with powerful tools to assist them in the complex task of surveillance and control. It is the natural, progressive choice for any serious, efficient security management system.

• Specific Surveillance

• Public address system integration
• Integration with building management system
• Integration with automatic vehicle number plate recognition system
• Counter flow detection
• Hooded camera detection
• Shape-based detection
• Abandoned object detection
• Congestion detection (at any transactional counter like visa disbursal)

• General Detailed Surveillance

• Zonal camera distribution with unlimited users license
• Straightforward interface security, helping officials direct the software to look for unusual or suspect activity
• Filtering out the view's normal activity, reducing the chance that officials required to intervene if nothing unusual is happening
• Protecting physical facilities from accidents or sabotage caused by the presence of unauthorized or ill-intentioned people as well as a physical security system including devices for automated screening at entry points with a sensor-based alarm system
• Establishing personal identity using technology to measure a physical or behavioral trait like a fingerprint
• Concentric perimeters of security with different or increasingly stringent access methods
• Auto communication with remote devices for monitoring, control, and alarm
• Recording in mobile units
• Map support for remote monitoring

IP surveillance solutions can allow officials to locally and centrally monitor facilities inside and outside any premises/campus, inside IT Operations center and along the perimeter of remote offices. One can monitor the internal and external areas within the campus as well as perimeter locations on a portable/fixed personal computer monitor using either existing analog cameras (if applicable) or new IP cameras. These cameras transfer the entire video data over the existing cables in the customer's central control room. The images can then be made available to the concerned supervisor/officer for his/her supervision over the LAN/WAN of the customer.

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AGC Networks is committed to delivering functionally working, connected, integrated, extended and federated architectures on a modular unified communication fabric delivering on the promise of improved communications and collaboration within and outside the enterprise.

Key Benefits

• Banking, Financial Services and Insurance
• Government, PSUs and Defence
• Manufacturing, Energy and Utilities
• Healthcare
• Travel and Hospitality
• IT / ITeS