Unified Communication (UC) is an application fabric that defines user experience in communicating and collaborating effectively across a variety of screens. Nowadays, enterprise users access information through a number of desktops, phones, smart phone and tablets. All these are entrenched into a resilient network fabric that allows them to voice, video, email, instant messaging, enterprise and personal directory lists onto a single device of choice. Users and enterprises are provided with the flexibility of bringing their own devices to plug into the network for Unified Collaboration and communication.
The convergence of different modes of communication on a broad range of devices based on a combination of policy, preference, presence and availability will simplify user experience in today's rapidly evolving communication channels. The ability to route communication accordingly ultimately reduces latency associated with human interactions. It also improves user productivity translating into business efficiency, and improves the efficiency of real-time synchronous communications enabling faster and richer collaboration within and outside the enterprise.