Enterprise IP Telephony Solution: Making the Move to Intelligent Communications
With Avaya Intelligent Communications capabilities, banks can protect their investments at various fronts and move their business forward. As the world leader in enterprise IP telephony, Avaya has outdone other vendors in helping its clients to profit from the benefits of this far-reaching transformation. Most banks begin with separate voice and data networks connected independently to business applications.
They then move to the converged stage by migrating to IP telephony and adding unified communications and contact centers on secure, highly-reliable multi-vendor converged networks. In the converged stage, banks exploit the power of IP to create a truly global business model in which people and resources can be physically located anywhere or be accessed while in motion. Business applications are distributed when and where they are needed.
The result is greater operational efficiency and responsiveness. In the embedded stage, previously compatible but distinct business applications can “discover” and communicate with each other on the network. This could be something as simple as passing data between channels or it could involve two or more bank units coordinating a major activity, such as proactively offering certain financial services to a select group of customers.
For banks, this is true agility - the ability to use communications applications running on top of the network to respond to customers at any point in the value chain, and to know at all times what people and resources are available to be mobilized. These advanced communications services lead to true competitive advantage.
