Enterprise Mobility Solution: Segmentation Based on Mobility/Margin
With some 80% of employees away from their desks, always or most of the time, Avaya supports the communications needs of banks through enterprise mobility solutions that extend advanced communications capabilities to standard mobile devices anywhere in the world.
Enterprise mobility is about more than just equipping employees with cell phones. For banks to perform effectively, mobile employees need the same communications capabilities that they utilize while in office.
Bank personnel are plotted against their tendency to be mobile as well as their expected level of contribution to the bank. An employee who is both highly mobile and responsible for high margin transactions (i.e., a commercial lender) needs a specific set of communications capabilities that might include unified messaging and single number reachability.
Instead of giving out their home and cellular phone numbers, these enterprise-enabled mobile workers are always reachable via their direct office number (also assuring the bank that if this employee leaves, clients will still call the bank, not the employee’s cell phone).
The Avaya one-X and IP softphone enable users to conference, transfer, hold, and dial from the corporate directory. They get the tools they need to handle each call professionally, as though they were in the office. Missed calls go to a pre-defined call coverage, or into the corporate messaging system. Thus employees can be more efficient even on the move. This not only adds to the job satisfaction of employees but also lowers costs.
The benefits from enterprise mobility are not just for the users, the management also stands to gain as they are enabled to analyze this important area of communications. For instance, if certain workers are making fewer calls but closing more deals, their secret can be looked into. While providing the highly mobile/high margin employee with records management tools - including call-accounting and call-recording - it helps banks adhere to regulatory guidelines wherever applicable.
Intelligent Communications Solutions from Avaya do not dictate the device that is used - they establish the standards and partnerships to allow choice of the right device, for the right person, at the right time.
