Self-service/Up Selling: Center Solution in Retail Banking
Self-service options are increasingly important to banks and their customers. Many banks use
interactive speech-recognition software to allow customers to complete transactions (from the
simple to the complex) over the phone.
read more...
Intelligent Out Calling Solution: Proactive Sales Deliver Value
Integration of the customer database with the communications networks also makes it possible to proactively contact customers with intelligent out calling tools that are customer-driven.
read more...
Enterprise IP Telephony Solution: Making the Move to Intelligent Communications
With Avaya Intelligent Communications capabilities, banks can protect their investments at various fronts and move their business forward. As the world leader in enterprise IP telephony, Avaya has outdone other vendors in helping its clients to profit from the benefits of this far-reaching transformation.
read more...
Enterprise Mobility Solution: Segmentation Based on Mobility/Margin
With some 80% of employees away from their desks, always or most of the time,
Avaya supports the communications needs of banks through enterprise mobility solutions that extend
advanced communications capabilities to standard mobile devices anywhere in the world.
read more...
