Process Efficiency
- Customers call branches for various account related information of retail assets and liabilities products like - bank a/c, credit card, personal loan, housing loan etc.
- Retail bank and liabilities agents use various backend systems which causes them to toggle between various screens during the call. This increases the AHT (average hold time) by 47 seconds on an average
- Increase productivity of the back office teams working on reactivation of dormant account, credit cards payments reminders, welcome calls, first statement explanations, churn prevention, SME account management, etc
- Daily reviews with remote branches and high travel cost
- Increase productivity of the treasury and FX dealing room, highest availability, disaster recovery and business continuity planning for crucial operations
- Enabling agents to cross-sell/up-sell
Phone Banking - Contact Center with self service platform to automate transactions & routine queries - reducing manual assistance. Typical business benefits include lower customer servicing costs by 30%, 53% reduction in abandoned calls, 61% improvement in ASA and 9% reduced contact center agents
Intelligent Bank Branch - Enables securities companies to scale as they grow, improve customer service, enable workforce productivity and simplify deployment & management. This drives down the TCO, reduces the long distance cost by 35% and support cost by 40%
HNI Wealth-Assist - Flexible cost effective tool for delivering relationship management to high value clients. Offers substantial productivity benefits to the relationship managers with mobility, click to call, click to mail, multiple call management, reporting etc
Reviews-n-Trainings - Integrated audio, video & web solution offers the ability to collaborate with co-workers and customers in different locations and allows users to hold productive virtual meetings, remote business reviews and trainings
Reminders & Collections - Allows workers to reach more customers, quickly and profitably for collections, reminders, cross/up-selling and daily tips. Includes efficiency and effectiveness tools to enhance agent productivity by 3 times
Interactive Video Kiosk - Sophisticated two-way video collaboration offers personalized and highly effective customer service. One can also share various applications (such as documents) on screen while consulting with centralized pool of financial advisors
