Your communication, our responsibility!
Unified communications services by AGC have contributed to many organizations in achieving a seamless communication system. Our services have helped industries in Banking, Insurance, Mutual Fund, and Securities. Have a look at how we helped each of these sectors.
- MUTUAL FUND
Offered on a self-service platform, this contact center solution helps automate transactions and routine queries, thus reducing the need for manual assistance. This solution helps you reduce customer service costs by 30%, reduce abandoned calls by 53%, improve average speed of answer ASA by 61% and manage leaner operations with a reduction of 9% in contact center agents.
Reminders & Collection
This tool allows your employees to reach more customers, quickly and profitably for collections, reminders, cross-selling, up-selling and other frequent interactions. It includes efficiency and effectiveness tools that can enhance agent productivity by three times
HNI Wealth-Assist (ExpressConnect™ application)
A flexible, cost-effective tool which allows you to deliver relationship management to high value clients. It offers substantial productivity benefits to relationship managers with mobility, click to call, click to mail, multiple call management and superior reporting capabilities.
Interactive Video Kiosk (Branch 24×7TM)
An advanced two-way video collaboration platform that enables personalized, interactive, and highly-effective customer service. It allows you to share various applications and documents on screen, while consulting with a centralized pool of financial advisors.
Intelligent Bank Branch
This tool enables banks to scale as they grow, improve customer service, enable workforce productivity, and simplify deployment and management. It drives down the TCO, reduces the cost of long distance communication by 35% and cuts tech support costs by 40%.
Reviews and Trainings
An integrated audio, video and web solution that offers the ability to collaborate with co-workers and customers in different locations. It allows users to conduct virtual meetings productively and manage remote business reviews and trainings.
Similar to phone banking, AGC’s contact center solution offered on a self-service platform helps automate transactions and routine queries thus reducing the need for manual assistance. It also helps your organization in reducing customer service costs by 30%, reduce abandoned calls by 53%, improve ASA by 61% and manage leaner operations with a 9% reduction in contact center agents.
This tool assists faster premium collections using secured payment gateway integration with the customer helpline (integrated voice and web)
Reminders & Collections
This tool allows workers to reach more customers, quickly and profitably, for collections, reminders, cross-selling and up-selling. It includes tools to enhance agent productivity by three times.
Agent Service Solutions
Agent Service Solutions enable resolution of day-to-day agent queries, allowing channel managers to focus on business-critical functions.
Similar to the Intelligent Bank Branch in Banking, Intelligent Branch for Insurance sector enables insurance companies to scale as they grow, improve customer service, enable workforce productivity, and simplify deployment and management. This drives down the TCO, reduces costs of long-distance communication by 35% and cuts tech-support cost by 40%.
ClaimsAssist (Video kiosk)
Video based personalized claims management with a specialist on demand helps lower cost of claims processing, reduce fraudulent claims, and streamlines claims settlement.
A contact-center with speech-enabled self-service platform to automate NAV announcements, transactions and routine queries without manual assistance. It enhances agent productivity by over 30% and ensures rapid ROI through improved customer satisfaction and higher self-service closure rates.
Enables Mutual Fund (MF) companies to scale as they grow, improve customer service, enable workforce productivity and simplify deployment and management. Drives down TCO, reduces costs of long-distance communication by 35% and cuts tech-support cost by 40%.
Intelligent Trade Floor
A unique and specialized communication solution for buy-side customers of MF companies. Enables faster execution of transactions, compliance recording, business continuity and integration with various business applications
Daily Briefings & Reviews
An integrated Audio, Video & Web collaboration solution that enables daily briefings around strategies and plans, and allows users to conduct productive virtual meetings, remote business reviews and trainings. It enables streaming of product trainings for re-use. This solution allows MF companies significant cost savings (50% of monthly conferencing expenses), reduced travel costs, improved employee productivity and secure meetings.
AGC’s solution is deployed at leading Mutual Fund companies like DSP Black Rock, Franklin Templeton, Principal, Bharti Axa, UTI Asset Management, IDFC, Mirae Asset and JP Morgan.
Intelligent Trade Floor
A Unique and specialized communication solution for sell-side brokers. It enables faster execution of transactions, compliance recording, business continuity and integration with various business applications. It also helps in reduction of TCO and increased productivity.
A contact center with a self-service platform to automate transactions and routine queries to reduce manual assistance. Enhances agent productivity by over 30% and fetches rapid ROI through improved customer satisfaction and higher self-service closure rates.
A flexible, cost-effective tool for delivering relationship management to high value clients. Offers substantial productivity benefits to relationship managers with mobility, click to call, click to mail, multiple call management and superior reporting.
Reminders & Collection
A solution that allows employees to reach more customers, quickly and profitably for collections, reminders and cross-selling and up-selling. Includes efficiency and effectiveness tools to enhance agent productivity by three times
Enables securities trading companies to scale as they grow, improve customer service, enable workforce productivity and simplify deployment and management. Drives down TCO, reduces cost of long-distance communication by 35% and cuts support cost by 40%
Daily Briefings & Reviews
An integrated Audio, Video & Web collaboration solution that enables daily briefings on strategies and plans) and allows users to conduct productive virtual meetings, remote business reviews and trainings.
Get your process streamlined with our Enterprise Applications!
AGC’s advanced solution suite for enterprises in the BFSI space addresses challenges pertaining to contact centers and IP telephony. This includes:
- Out-of-the-box applications
- Custom Services
IVR Based Proactive Dialing Application
- Integrates with back end hosts via Webservices or CSV files for call list generation
- Enables multi-channel notification, if required
Call Back Manager:
Proactive Dynamic Announcement, Call Back Application
- Enables callers to hold or request a call-back
- Improves customer experience
CuStat / Feedback Application with Campaign Creation User Interface:
- Flexible survey campaign creation tool
- Analytical reporting and Voice player
- GUI based
- Requires no prior knowledge of IVR or other programming tools
- Supports digit(s) as well as voice input
DialX – Preview Dialer: It is Microsoft Windows based AGC Preview Dialing System that enables a call center to manage outbound dialing.
Development and Deployment Services:
- Self Service Application
- Integrations with DB, MS CRM
- Inbound Call Flows for PrePaid, PostPaid and Prospect
- Location specific Plans and Schemes
- Language Pack support for English, Hindi and other Regional Languages
- Report Development
CTI Screen Pop Solution:
- Provision of CTI Client Application
- Integration with MS CRM using Web Services / Http URLs
- Drill Down Custom Reports
- Call Session Report
- Abandon Call Report
- Menu Traversal Report etc
Additionally, there are applications in the payment and IP telephony domains. Applications such as Voice Resume and Password Reset are aimed at the HR function of large organizations.
Grow Your Community with Real Time Networks!
In today’s global business environment, organizations are spreading their footprint to new geographies and working with distributed workforces, extended supply chains and Business Process Outsourcing (BPO) models.
This calls for real-time operations and sharing accurate and up-to-date information with global business partner communities including suppliers, retailers and customers. CIOs need to deploy the latest technologies and applications – VoIP, video conferencing and application sensitive architecture that provide organizational access to all employees – anytime and anywhere.
With the exponential growth in the volume and pace of information-flow on your network, you need technology infrastructure that delivers the performance your users expect, and features and flexibility that your operations need – at operational costs that you can live with.
AGC Networks understands customer expectations from networking infrastructure and is specialized in providing delay-sensitive applications like voice & video. Our network architecture solutions help you improve your productivity with
- Out-of-the-box applications
- Higher reliability and speed
- Robust and scalable architecture
- Superior user experience through SOA
- Reduced operational costs
With information security being one of the key challenges in today’s connected organizations, you need the right technology controls to ensure that your security strategy initiatives are in place and aligned with business objectives
Acquiring, managing, and maintaining the required technology and manpower resources that meet your security needs pose several challenges. AGC understands your information security needs and offers you specialized services that cover your security needs, while allowing your internal resources to stay focused on your core business.
Our range of Data Center, Information Security & Virtualization Solutions is deployed at leading banks and financial institutions in the country.
AGC’s complete Data Center, Information Security & Virtualization solutions consists of:
- Firewalls, VPN
- SSL VPN
- Web Security (Gateway AV, URL Filtering)
- Email Security
- Network Access Control
- End point Protection
- Patch Management
- Data Leakage Prevention
- Digital Rights Management
- Enterprise Document Management
- Web App Firewall
- Database Firewall
- Online Fraud Management / AML
- Identity and Access Management
- Multi-factor Authentication
- Single Sign On
- Privilege Access Management
- Directory Services
- Public Key Infrastructure
- SOC Onsite
- Log Management
- Managed Security Services
- Incident Management
- Data Center Build
- Servers & Virtualization
- Storage – SAN, NAS
- Backup & Archiving
- Virtual Desktop Infrastructure
- BCP & DR
- System & Network Monitoring
- Server Load Balancers
- Global Load Balancers
- Application Assurance
- Web Application Acceleration
- Bandwidth Optimization
- Microsoft Services