Hospitality - Case Study

Pain areas

• Set new standards by creating the ultimate guest experience
• Provide guests with advanced communications services that deliver extraordinary convenience and improved customer service
• Make hotel staff available at all times and deliver accelerated guest service

Customer results

• A fully integrated voice and data network enables a host of new communications capabilities throughout the property
• The new IP phones are rich with information about the hotel’s services and enable guests to access hotel staff members easily
• The system supports wake-up call administration, voice messaging and other guest services, and it stores vital contact information for the resort’s 9,000 employees
• Regardless of their location, employees can use any phone to manage messages and perform communication functions, such as conferencing, directory access and calendar management
• Employees can set their cellular phones to ring simultaneously when their office extensions are dialed, resulting in fewer missed calls and accelerated guest service