As part of their expansion strategy, insurance companies are opening branches in Tier II and Tier III locations. These locations require communication equipment for interacting with customers & for inter-office communication.
Almost 40% of the monthly telecom expenses are on internal communication. Since internal communication is extremely important to the business, it is difficult to restrict it and contain costs. Other challenges include:
- Maintaining different systems across multiple locations without a technical person located at every branch
- Integration of all these equipments with centralized applications like call billing, business intelligence, voice mail, unified communications etc.
- Deployment time required for each branch is very high
- Varying experience for customers and employees across various branches
- Inability to embrace new technologies
- High relative total cost of ownership (TCO) for licensing, trunks and applications
- Customer experience and branding issues
- Inability to leverage resources and core applications
- Difficulty in managing and supporting local needs
- Inability to support evolving business initiatives and advances
Avaya IP Telephony solution offers insurance companies the flexibility to install the IP-centric client-server architecture at head office and extend it to multiple branch offices by just connecting the telephones and gateways at a very low cost.
By leveraging IP telephony over existing data networks for inter-office communication, insurance companies can reduce the internal communication expenses by 40%.
The Avaya IP Telephony solution is based on open standards based architecture and supports integration with centralized applications such as call billing, business intelligence and branch reporting, remote call centers, centralized voice mail, unified communications, integration with active directory, CRM etc.
This enhances the branch worker productivity by up to 15%. Entire IP telephony solution for the enterprise can be centrally managed from the head office which helps in decreasing the support costs by 40% . Other operational benefits include:
- Reduced software maintenance costs by up to 20%
- Leverage expert employees across enterprise for cross sell & up sell opportunities
- Provide end customers with a consistent & branded experience across branches
- Speedier deployment for the remote branches
- Business continuity options in case the local system fails
