Customer Satisfaction


Employee Productivity

Process Efficiency

  • Customers call branches for mundane queries
  • Customers require various information like claim process, payment due date, amount, etc.
  • Agents call branches for mundane queries etc.
  • Internal communication contributes to 40% of the cost
  • Cannot have a separate resource to maintain IT in each branch location
  • Review and travel expense is high repeated training cannot be provided for effectiveness

  • IRDA has approved insurance payments through credit cards. Currently no other payment option is available for remote/instant payment realization
  • High cost of manual dialling for activities like-welcome calls premium due date and amount reminders, tele-marketing & re-activation of lapsed policies
  • High turn around time (TAT) in end to end lead management process, inability to capitalize on customer mind share, impact of marketing campaigns cannot be measured
  • High cost of claim processing and fraudulent claims

Dial-A-Policy - Contact center with self service platform to automate transactions & routine queries-reducing manual assistance. Typical business benefits include lower customer servicing costs by 30%

Intelligent Branch - IP Technology and IP CUG across the organization enables insurance companies to scale as they grow, improve customer service, enable workforce productivity and simplify development & management
Daily Review - Integrated audio, video & web solution offer the ability to collaborate with co-workers and customers in different locations and allows users to hold productive virtual meetings, remote business reviews and trainings

eRenewals - Payment gateway integration with the contact center to assist faster premium collections R&C - Preview dialing, integration with CRM allow workers to reach more customers, quickly and profitably for collections, reminders, cross/up-selling
Field Force Automation - Integration of SMS geteway and FFA solution to integrate mobile insurance agents with back end CRM and CC. Increase 'lead to conversion' ratio by reducing the turn around time to less than 1 day
ClaimsAssist - Video based personalized claims management with specialist on demand helps lower cost of claims processing, reduce fraudulent claims, streamlines claims settlement