Opportunities enabled by Intelligent Communications

Customer Service in the Mutual Fund Industry
Mutual fund companies receive a huge number of calls during the new fund offer (NFO) period (immediately after the NFO closure and before the net asset value (NAV) gets listed) from customers to know about the application status and units allocated against their application.
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Customer Acquisition and Lead Management
Mutual fund companies are using all media related promotions to generate interest as well as awareness of NFOs. Managing the leads generated by various channels and converting potential leads into relationships/investments is important.
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Daily Briefing to the Regional Teams and Distributors on Fund Performance
Fund managers share fund performance with the regional teams and distributors regularly. This helps the regional teams and the distributors to respond effectively to customer queries on fund performance, strategies etc.
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Increase Efficiency in Enterprise Communication Maintaining Low Cost of Ownership
Increase Efficiency in Enterprise Communication Maintaining Low Cost of Ownership
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Integrated Dealing Room Solution
AMCs have multiple institutional brokers empanelled on their list to execute trade requests for investment in equities. It becomes extremely critical to have most of the key brokers connected to the network to execute the trade requests as soon as possible. Also stringent regulatory guidelines require trades to be executed via multiple brokers as against a single broker.
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