The securities market is extremely sensitive to changing dynamics of various fields like politics, law and order, natural disaster etc., as these changes also affect the market performance. These are times when the retail customers panic and want to reduce exposure.
Some of the changes also affect the contact center agent’s ability to commute to office hence resulting in the contact center’s inability to execute trade requests effectively. Hence a disaster recovery set up to cater to emergency situations is extremely necessary at different locations.
With Avaya IP Agent solution loaded on the PC/laptops, existing employees from other select branches can log on to the system as agents. All other functionalities like a screen POP to identify the customer, call logging, call back on dropped calls, SMS gateway integration etc. are available for the remote agent as well.
