Most of the big retail brokers have operations spread in multiple locations across the country. The number of branches varies from 50 to 400. These are small branches with a team size between 10 and 25 employees. The team consists of relationship managers who normally interact with securities advisors and their back office teams to execute trade based on the customers’ request.
Organizations find it difficult to appoint IT executives to manage IT and communication requirements at such small branches.
Avaya’s Server Gateway Architecture helps the retail brokering companies with the following:
- Have a centralized architecture for all branches and hence providing control at a central location
- Enable branches to run independently in case of the central infrastructure collapsing due to any disaster/ link failure
- Provide a uniform experience across all branches and allow the branch teams to use all features available on the central solution
- IP closed user group (CUG) also can be established between the branches as they are already connected over a wide area network (WAN) with the central site. This helps the organization to reduce the communication cost
