Complete Technology Solution for Travel & Hospitality Industry

SERVICES OFFERING

Maintenance Services

It takes an effort to ensure that communications networks and applications operate at peak performance. This takes proactive monitoring, software update management, problem resolution, and continuous optimization of multi-vendor communications products and business applications.
AGC Networks helps you achieve this by providing services like:

  • Round the clock service helpdesk
  • Remote diagnosis by experts
  • Onsite diagnosis and repairs by certified engineers
  • Round the clock spares availability
  • Proactive software management (patch management, service packs, updates, upgrades, fixes, etc.)
  • Detailed call analysis report
  • Periodic service reviews
  • Expert alarm system (intelligent remote monitoring and restoration)

Project Management and Installation Services

AGC can help you ensure super reliability, faster execution, and excellent functionality. You can enhance productivity across IP telephony, contact center, mobility applications, data and voice with certified expertise, proven interoperability experience and advanced tools to help integrate communications across technologies, platforms and application vendors. This includes:

  • Implementation and integration services
  • Project management
  • Project consultancy

  • Site inspection
  • Project reporting and documentation
  • Helpdesk for operation transition.

Technology Consulting Services

Our consultants deliver high quality, effective solutions through in-depth knowledge and an understanding of the dynamics of the technology sector. Our consultants have the skills, knowledge, and experience to help you through this process and thereby assist you in making better business decisions. Consultancy services are unique, and our team will work with you to provide a bespoke solution focused on your particular requirements.

Managed Services

Complement, supplement, or completely outsource existing communications management and support capabilities needed so that you can focus on your core business.

  • Facility management
  • Program management
  • Onsite helpdesk services
  • Managed services for voice, data and network infrastructure

  • Voice and data application usage and support helpdesk services
  • Real time monitoring and support services
  • Operation management and reporting helpdesk.

Network Consulting and Security Services

Networks that support IP solutions are essential, and AGC brings the expertise to plan properly, design, integrate and monitor links in converged networks that support IP applications.

  • Customer infrastructure readiness survey
  • Network analyzer and network optimization
  • Converged network analyzer implementation and reporting
  • Security services
  • Integrated management suite
  • Network stress testing.

Training and Education Services

Understanding voice, data, and network technology are highly sophisticated. We provide easier ways for our customers to acquire skills to use to appreciate technology. AGC trained and certified trainers have adopted many ways, and techniques of learning to make it simple and easy.

  • Classroom user experience training
  • Advanced level – technical operation manager training
  • User level and administration level technology training
  • Product training on voice and data products
  • User level and administration level training.

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