Your Success Awaits Our Technology

Lock compromises away! Guardian Support services by AGC ensure that your convenience is never compromised. The set of offerings under Guardian support services involve remote and on-site management of your IT infrastructure with absolute adeptness and agility.

WHY Guardian Services

We are an ISO /IEC 27001:2005 Certified organization offering advanced IT support services. Our Guardian Service Models work on ITIL v3 based framework. Our focus is on high customer satisfaction with our Technology services. We improve service availability with continuous process improvement. Improve your financial savings through improved resource utilization with the help of our services. Also, we are stringent about adherence to compliance, and we make sure that our services are compliant to the industry standards.

Our Service Models:

Our Guardian Support Services comprise:

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Looking for more? Try our Enhanced Model that includes:

Onsite Help Desk for quick TAT Spares at site for faster restoration Service Engagement Manager for E2E Aircover Consultancy & Application Services Cyber Security Services

Our Technology Partners :

And they praised us for our services:

Thank you Johny and the rest of the AGC and Avaya team. We couldn’t have done it without you, your hard work has been appreciated.Thanks again.

Laura Monterosso ( Project Manager - ANZ)

On behalf of Crown Plaza Ahmedabad City Centre we really appreciate your team member Sneh for his effort during the visit of US embassy at our hotel. I was personally impressed with Sneh the way he supported us to make this visit successful and really appreciate it. As a result of successful visit we have received the appreciation letter from the U.S. embassy for Sneh. And thanks a lot again for you and your team support.

Vinay Ghodke ( Manager IT - Crowne Plaza )

Great Team work!!!Thanks AGC team (Farokh, Rahul, Kumaran, Karthik, Varun) and Usman for achieving this important milestone in the Digi bank CC upgrade project.Thanks to all.

Mukesh Pednekar ( DBS)

I really appreciate your co-ordination and meticulous planning on this project, this project was pending for almost more than a year, now it comes to an end with a productive environment. Good Job. Keep it up! We need to plan similar implementation for Chennai Alcatel OXE to bring it production.
Thanks to your entire team who supported at the backend to make it successful.

Lakshminarayanan J ( IT Director - CSS Corp )

Activity has been completed successfully. Avaya Tech Ashwath replaced power supplies in slots 3A00, 3C00 & 3B15. He was able to resolve outstanding duplication link alarm.  Thanks to Ashwath …. His technical knowledge, perseverance and dedication to solving the problem got us over the line in a very quick time. Truly appreciated his efforts.

Venkatesh Krishnamurthy ( Global Network Operations Team Lead - JP Morgan )

We confirm that the four G450 Media Gateways has been mounted & configured with the latest Media Gateway firmware.Thanks for all your support.You really did a great job & we really appreciate all your support & knowledge you transferred during these installations.

Team Leader- McAfee

We are happy with these setting that will land to Security desk. We really appreciate your efforts in providing solution for this issue.
It is always a great experience to work with you. Thanks a lot once again for all your support.

Sudarshan Bagul ( Ass. Site Sppt. Engineer - Quintiles )

Thanks a lot to both of you for killing the issue on priority considering the business requirement.Most important factor was that even after 9:00 pm you took the responsibility to sort out the issue.Thanks again.

AVP, Scope International Private Limited- Standard Chartered

Thank you very much for the training provided to our (Reliance) users.Special thanks to Sandeep who conducted the training, which was very good. Also, would like to thank Jerry for all his support.Thanks to all.

Prashant Ghag ( Asst. IT Manager- Reliance General Insurance )

Many thanks for helping us with this upgrade, appreciate your efforts in getting together at a short notice and accomplishing this task.As always thanks for putting this together.

( APAC Head Voice- Dell )

This is good to hear. I appreciate the efforts you took to streamline the Data and Voice services over a period of time to bring this to a stable state. This would not be possible without your continuous efforts.

Sureshkumar Ganesan ( GM NSS - Cognizant )

I would like to convey my special thanks and appreciation to Balaji, Suresh and Srini from the L2 support team and Srinath from the Telecom team. They took the pain to reach office and stay at office for couple of days during the difficult times Chennai city has faced recently. Also their onsite support was very critical to bring up all the IT infrastructure UP and running as per schedule very quickly.
Thank you for all the extra-ordinary support!!

( Service Manager - PayPal )

We would like to appreciate the excellent support rendered by the AGC team for ICICI Prudential during the shift on weekends. I am writing this mail in order to appreciate the great support extended by Sumit, Vaishnavi & Jyoti. Special thanks to Jerry for taking the extra step for smooth movement. We expect the same kind of response and support from AGC team in future as well.

Girish Timmapur ( IT Manager - ICICI Prudential )

AGC Networks Ltd. and its people are extremely organized and support very well, allowing us to have our solutions work in a unique way. The commitment of the Engineers to close the issues by taking all required steps is something we appreciate as a customer. My special thanks are for Ravi, our Primary Engineer, who is patient, understanding and quick to work and closes the given task on time.

Subhasis Deb ( Electrical Engineer- Interra )

I really appreciate the response and reactiveness of you and your team during extreme and impulsive outage in our NOC. Once again AGC created benchmarks in handling 24/7 issues under AV. My special thanks to Murthy and Vinod for their determinations and hard work. My sincere thanks to Anand. You’ve been right there, helping out wherever and whenever needed. Sasi sir, I am very indebted of your assistance and looking forward to continuing to work together.

Sridhar Ramakrishnappa ( Manager IT - Mindtree )

We would like to appreciate the great support provided by AGC Service team for the Avaya systems installed in our office. The AGC Services team has been really working well in resolving the issues. AGC Services team professionalism and ability to get to bottom of the situation immediately has exceeded our expectations. This commitment towards customer service is highly appreciated.

Mohit Thakral ( IT Manager- Allahabad Bank )

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