Unified Communications is the convergence of real-time and non-real-time business communication applications. These applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech.
AGC Networks brings to you Unified Communication and collaboration solutions incl IP Telephony solutions from Avaya …… solutions that provide integrated, multi-vendor business communications applications, systems and services in a reliable and secure fashion. The result is a superior, seamless user experience across all enterprise communication solutions regardless of location, network, or device. Unified Communications from Avaya offers many features and benefits:
Integrated — The capabilities of formerly disparate applications are brought together into unified interfaces. The functionality is integrated. For instance, you can click to call the sender of an email, move from an instant message to a call or a conference call, or reply to a voice message with voice or text. The modalities will be brought together so users can seamlessly shift between their mobile phones and their desk phones in any order while a call is in progress and access the same directories and applications — regardless of their locations or devices.
Multi-vendor — Avaya concurs with the consensus of many industry analysts who suggest that Unified Communications is not an all-in-one solution from a single vendor. Avaya offers customers robust interfaces to our market leading communication servers in IP Telephony, Messaging, and Conferencing. Avaya is committed to supporting standards and integrates its solutions to add value to third-party solutions from Microsoft, IBM, and others. While some communication vendors may also offer base level integrations, Avaya extends its customer demanded features into these environments.
Reliable and Secure — Demonstrating the capabilities of Unified Communications is one thing. Banking on the use of these capabilities across the enterprise requires reliability that ensures they’ll be working when required. Avaya offers customers choices to make the infrastructure as resilient as desired and to support the scale that is required to meet enterprise security standards.
Seamless user experience — Employees today have too many devices and communication applications to manage. Users are bombarded with phone calls, email, voice mail, fax, and instant messaging. They participate in a variety of conference interactions including audio with or without video or enhanced by the web. With all these tools, employees spend too much time managing devices and operating the tools, which diminishes the time and quality of communicating and interacting with business associates. Avaya Unified Communication solutions bring these applications into consolidated easy-to-use interfaces to provide Intelligent Access — embedding communication into what people do as they do it.
Business Benefits
- Simplified interactions with customers through single number access to people and resources
- Increased availability of associates using features such as find-me/follow-me services or simultaneous ringing of desk and mobile phones
- Greater responsiveness with real-time and non-real-time communications from anywhere
- Speed and improved execution with enhanced access to associates
- Increased effectiveness and efficiency from expanded communications capability
AGC Networks also brings to you Unified Communication solutions from NEC with comprehensive solutions right from SME to MME to Large Enterprises. NEC's feature-rich Unified Communications solutions provide a comprehensive approach to resolving communication overload and provides businesses with the right communication and networking solutions that enable them to succeed. NEC Solutions provide a scalable, secure approach to communications that is both consistent and manageable. NEC solutions are built upon proven platforms and industry standard applications to offer powerful, low cost options for business continuity issues and to remove communication bottlenecks by providing constant access to employees. NEC enables people to connect with one another while lowering the Total Cost of Ownership (TCO) with productivity applications.
We also provide interesting options on SIP Phones from both SNOM and Grandstream … feature-rich yet attractively priced to fulfill your organizational goals of moving into a IP based Communication infrastructure.